Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide 7.1
2
November 2006
About This Document
Intended Audience
This document is written for contact center agents who use the IP Phone Agent
service on their IP phones when handling customer calls.
service on their IP phones when handling customer calls.
Conventions Used
In this document, buttons you press or menu options you choose on your IP phone
are bolded. For instance,
are bolded. For instance,
■
Press the Services button to display the Services menu on your IP phone
screen.
screen.
■
Choose IP Phone Agent from the menu.