Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco IP Phone Agent User Guide
24
July 2008
If the IP Phone Agent service that you are logged into fails, you will not be logged out
of the Computer Telephony Integration (CTI) service. You will still receive ACD calls,
provided that the required services, including CTI, are running.
of the Computer Telephony Integration (CTI) service. You will still receive ACD calls,
provided that the required services, including CTI, are running.
If you attempt to log back into the IP Phone Agent service, you will see the Forced
Login screen. The Forced Login screen usually indicates that someone else is already
logged in with your agent ID, name, or extension. In this case, however, the “someone
else” is actually you, still logged into the CTI service.
Login screen. The Forced Login screen usually indicates that someone else is already
logged in with your agent ID, name, or extension. In this case, however, the “someone
else” is actually you, still logged into the CTI service.
If you are on a call when the service fails, you cannot log back in until the call ends.
The forced login function cannot log your agent ID, name, or extension out of the CTI
service unless your agent state is Ready. When you are on a call, however, your agent
state is Talking. You must wait until the call ends, when your agent state is set to
Ready. Then you can choose the forced login option. Choosing this option logs you out
of the CTI service and then logs you back into the IP Phone Agent service, the Cisco
Chat Service, and the CTI service.
The forced login function cannot log your agent ID, name, or extension out of the CTI
service unless your agent state is Ready. When you are on a call, however, your agent
state is Talking. You must wait until the call ends, when your agent state is set to
Ready. Then you can choose the forced login option. Choosing this option logs you out
of the CTI service and then logs you back into the IP Phone Agent service, the Cisco
Chat Service, and the CTI service.
If the connection between your IP phone and the CTI service is lost, your IP phone will
also lose its connection with the IP Phone Agent service. If you are on a call, you will
not lose the call, although data associated with the call may be lost. You may attempt
to log back into the IP Phone Agent service any time during or after the call. In a
redundant system, you may attempt to log into one of the backup IP Phone Agent
services.
also lose its connection with the IP Phone Agent service. If you are on a call, you will
not lose the call, although data associated with the call may be lost. You may attempt
to log back into the IP Phone Agent service any time during or after the call. In a
redundant system, you may attempt to log into one of the backup IP Phone Agent
services.
In the event of a service failure, data may be lost. For example, if the Cisco Enterprise
Service fails, enterprise data may be lost between the time the data is sent and the
call is delivered to your IP phone.
Service fails, enterprise data may be lost between the time the data is sent and the
call is delivered to your IP phone.