Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Cisco IP Phone Agent User Guide

6

July 2008

IP Phone Agent Feature Levels

There are three feature levels of Cisco IP Phone Agent: Standard, Enhanced, and 
Premium. The following chart outlines the features available in each version. All 
features not listed here are present in both versions.

Language Support

IP Phone Agent is localized in the following languages:

Only languages that use single-byte characters are supported. Languages that use 
double-byte characters, such as Chinese and Korean, are not supported at this time.

Feature

Standard

Enhanced &

Premium

Reason codes

●

●

Wrap-up data

●

●

Enterprise data

●

●

Contact service queue data

●

●

Agent-initiated recording

●

Supervisor-initiated silent monitoring

●

●

Supervisor-initiated recording

●

Supervisor barge-in

●

●

Supervisor intercept

●

●

■

Danish

■

German

■

Portuguese (Brazilian)

■

Dutch

■

Italian

■

Russian

■

English

■

Japanese (Katakana)

■

Spanish

■

French

■

Norwegian

■

Swedish

■

French (Canadian)