Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

IP Phone Agent Feature Levels

April 2011

7

IP Phone Agent Feature Levels

There are three feature levels of Cisco IP Phone Agent: Standard, Enhanced, and 
Premium. The following chart outlines the features available in each version. All 
features not listed here are present in both versions.

Feature

Standard

Enhanced &

Premium

Reason codes

●

●

Wrap-up data

●

●

Enterprise data

●

●

Skill statistics

●

●

Agent-initiated recording

●

Supervisor-initiated silent monitoring

●

●

Supervisor-initiated recording

●

Supervisor barge-in

●

●

Supervisor intercept

●

●