Cisco Cisco Agent Desktop 8.0 Guia Do Utilizador
Agent States
April 2011
19
NOTE: If you change your agent state while you are on a call, the state
shown on your IP phone screen does not change. Your screen
continues to show your state as Talking.
shown on your IP phone screen does not change. Your screen
continues to show your state as Talking.
Figure 7.
Change state menu while on a call
3
14:23 02/15/09
2101
Change State - ID:2311
1 Ready
Talking : Rec
Select
CData
Stats
Option
4 Work Not Ready
2 Not Ready
3 Work Ready