Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Skill Statistics
April 2011
15
NOTE: The IP Phone Agent (IPPA) client requests data to refresh this
screen from the Cisco Browser and IP Phone Agent (BIPPA) service.
The BIPPA service in turn obtains the data by polling the CTI service at
regular intervals. Because IPPA refresh requests and BIPPA service
polling operations are asynchronous, in the worst case data might not
be refreshed for nearly twice the refresh rate.
screen from the Cisco Browser and IP Phone Agent (BIPPA) service.
The BIPPA service in turn obtains the data by polling the CTI service at
regular intervals. Because IPPA refresh requests and BIPPA service
polling operations are asynchronous, in the worst case data might not
be refreshed for nearly twice the refresh rate.