Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Agent-Initiated Recording
April 2011
23
NOTE: The Options menu shows the “Start recording” option only if
you are not currently recording a call. If you are already recording a
call, the Options screen shows only the “Stop recording” option.
you are not currently recording a call. If you are already recording a
call, the Options screen shows only the “Stop recording” option.
To stop recording a call:
1. Press the Option soft key on your IP phone. The Options menu appears.
2. Choose Stop recording from the menu. The Skill Stats screen appears and the
“Rec” notification on the status line disappears, indicating that you have
stopped recording the call.
stopped recording the call.
NOTE: You cannot stop a supervisor-initiated recording.
Figure 11.
Skill Stats screen while recording a call
14:23 02/15/09
2101
Skill Stats - ID:2311
Talking : Rec
Update
CData
0:00:00
0
sk6000
LQT
CIQ
Queue
State
0:00:00
0
sk6500
Option
0:00:00
0
000919530508