Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

Total Ready

Agent: The total time the agent spent in the Ready state 
today.

Team: The total time all members of the team spent in 
the Ready state today.

Max Not Ready

Agent: The longest time the agent spent in the Not 
Ready state today.

Team: The longest time any member of the team spent 
in the Not Ready state today

Avg Not Ready

Agent: The average time the agent spent in the Not 
Ready state today.

Team: The average time all members of the team spent 
in the Not Ready state today.

Total Not Ready

Agent: The total time the agent spent in the Not Ready 
state today.

Team: The total time all members of the team spent in 
the Not Ready state today.

Max After Call Work

Agent: The longest time the agent spent in the Work 
Ready or Work Not Ready state today.

Team: The longest time any member of the team spent 
in the Work Ready or Work Not Ready state today.

Avg After Call Work

Agent: The average time the agent spent in the Work 
Ready and Work Not Ready states today.

Team: The average time all members of the team spent 
in the Work Ready and Work Not Ready states today.

Total After Call Work

Agent: The total time the agent spent in the Work Ready 
and Work Not Ready states today.

Team: The total time all members of the team spent in 
the Work Ready and Work Not Ready states today.

Other Time

Agent: The total time the agent spent in states other 
than Talking, Ready, Not Ready, Work Ready, and Work 
Not Ready today.

Team: The total time all members of the team spent in 
states other than Talking, Ready, Not Ready, Work 
Ready, and Work Not Ready today.