Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Changing Agents’ ACD States
November 2006
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Changing Agents’ ACD States
You can use Supervisor Desktop to change the ACD state of an agent on your team,
including logging an agent out.
including logging an agent out.
NOTE: If you log a CAD agent out, that agent will continue to appear
in the agent tree and will be able to chat and receive team messages.
If you log out a CAD-BE or IP Phone agent, that agent disappears
from the agent tree.
in the agent tree and will be able to chat and receive team messages.
If you log out a CAD-BE or IP Phone agent, that agent disappears
from the agent tree.
To change an agent’s agent state:
1. From the Agents tree, select the agent whose state you want to change.
2. On the toolbar, click the appropriate agent state button.
NOTE: If an agent state change fails, you will not see any failure
message. You will know that an agent state change succeeds if the
icon next to the agent’s name in the team view pane changes to the
current agent state icon.
message. You will know that an agent state change succeeds if the
icon next to the agent’s name in the team view pane changes to the
current agent state icon.