Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador

The Email Alert action enables you to send an email to specified people whenever the 
threshold rules are not met. 

The email messages have predefined subject lines, depending on what threshold rule 
is met. They are:

■

Skill: <skill group name>, Number of Calls Waiting is above upper limit

■

Skill: <skill group name>, Number of Calls Waiting is below lower limit

■

Skill: <skill group name>, Number of Calls Waiting is within upper and lower 
limits

■

Skill: <skill group name>, Oldest Call in Queue is above upper limit

■

Skill: <skill group name>, Oldest Call in Queue is below lower limit

■

Skill: <skill group name>, Oldest Call in Queue is within upper and lower 
limits

The email messages sent can consist only of the Subject line; a message in the body 
of the email is optional.