Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Using Chat
March 25, 2013
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If the priority of a chat message is normal (the default), the Chat window will
remain in its current state (open or minimized) and the corresponding icon
will flash on your Windows task bar.
remain in its current state (open or minimized) and the corresponding icon
will flash on your Windows task bar.
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A log of the chat messages sent between you and your chat partner (chat
history) is available as long as the Chat window is open. After you close the
Chat window, the log is lost.
history) is available as long as the Chat window is open. After you close the
Chat window, the log is lost.
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Chat history is in chronological order, with the oldest messages at the top of
the log pane.
the log pane.
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You can chat with agents who are logged out of the ACD as long as they still
have Agent Desktop open.
have Agent Desktop open.