Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
March 25, 2013
5
Cisco Supervisor Desktop User Guide
Introduction
Cisco Supervisor Desktop for Cisco Unified Contact Center Enterprise (Unified CCE) is
a robust computer telephony integration solution for single-site and multi-site IP-based
contact centers that is easy to deploy, configure, and manage. It provides supervisors
with powerful tools to increase productivity and improve customer satisfaction.
a robust computer telephony integration solution for single-site and multi-site IP-based
contact centers that is easy to deploy, configure, and manage. It provides supervisors
with powerful tools to increase productivity and improve customer satisfaction.
The features of Supervisor Desktop allow you to view real-time statistics, monitor and
coach agents, and barge-in, intercept, and record active agent calls when necessary,
enabling effective management of agent resources.
coach agents, and barge-in, intercept, and record active agent calls when necessary,
enabling effective management of agent resources.
Intended Audience
This document is written for contact center supervisors who use Supervisor Desktop
on their computers.
on their computers.
What’s New in This Release
Supervisor Desktop 7.6 includes these new features:
■
Support for 32-bit Microsoft Windows 7 Business, Professional, and Ultimate
■
Support for 64-bit Microsoft Windows 7 running the Windows 32-bit on
Windows 64-bit (WoW64) emulation layer
Windows 64-bit (WoW64) emulation layer
■
Support for Microsoft Internet Explorer 8 and Mozilla Firefox 3.5