Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Real Time Displays
March 25, 2013
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Device
A device that the call has passed through.
Type
The type of device the call has passed through.
Description
Description of the device.
Duration
The amount of time the call spends at a device.
Total
The sum of all the durations listed.
Table 19.
Call History real time display data (continued)
Name
Description