Cisco Cisco Agent Desktop 8.5 Guia Do Utilizador
Cisco Supervisor Desktop User Guide
38
March 25, 2013
2. Click Start Voice Monitor or choose Intervention > Start Voice Monitor. The call
is sent to your IP phone and answered automatically. The phone does not ring.
To stop monitoring a call using Unified CM-based monitoring:
■
Click Stop Voice Monitor, choose Intervention > Stop Voice Monitor, or end the
call on your IP phone.
call on your IP phone.