Cisco Cisco Agent Desktop 8.5

You can send your comments in e-mail to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your 
document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco 
Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online 
and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical 
assistance.

The Cisco TAC website (

) provides online documents and tools for 

troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC 
website is available 24 hours a day, 365 days a year.

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you 
have a valid service contract but do not have a login ID or password, register at this URL:

The online TAC Case Open Tool (

) is the fastest way to open P3 and 

P4 cases. (Your network is minimally impaired or you require product information). After you describe 
your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. 
If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC 
engineer.

For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet 
access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 
cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227) 
EMEA: +32 2 704 55 55 
USA: 1 800 553-2447 

For a complete listing of Cisco TAC contacts, go to this URL: