Cisco Cisco Agent Desktop 8.5
3
Release Notes for Cisco Agent Desktop 7.0 (0) Service Release 3
Limitations
Step 6
Your computer automatically reboots. After the computer restarts, the system will be back to its base
level software state.
level software state.
To uninstall the service release on a CAD server, follow these additional steps.
Step 1
Follow Steps 1 through 6 in the above uninstallation procedure.
Step 2
After your computer reboots, a DOS window named ResetClientInstalls appears. Do not close this
window. This window automatically closes when the utility has finished running.
window. This window automatically closes when the utility has finished running.
Step 3
Launch CAD Configuration Setup by double-clicking PostInstall.exe, located in the
…Cisco\desktop\bin folder.
…Cisco\desktop\bin folder.
Step 4
Advance through the windows using the forward arrow, accepting all the default values in each window,
until you come to the Recording and Statistics Service Database window.
until you come to the Recording and Statistics Service Database window.
Step 5
In the Recording and Statistics Service Database window, reenter the NT authentication password.
Step 6
Continue to advance through the windows using the forward arrow you have displayed each window, and
the Save button is enabled.
the Save button is enabled.
Step 7
Click Save and then close CAD Configuration Setup.
Limitations
CAD Configuration Setup launched when SR is uninstalled
Behavior: CAD Configuration Setup appears during the uninstallation of the SR as part of its rollback
operations. It may appear more than once during the uninstallation.
operations. It may appear more than once during the uninstallation.
Scope: Server and client machines
Cause: The base product does not allow for conditional suppression of launching CAD Configuration
Setup in repair mode.
Setup in repair mode.
Effect on system: None.
Installer response: Click Cancel on each presented CAD Configuration Setup dialog box.
Future availability: This bug will be addressed in Enterprise 7.1, Express 4.1/5.0 and newer.
User may be prompted for original install media when uninstalling the SR
Behavior: A Windows Installer dialog box that asks the user to browse for media may appear.
Scope: Machines with Agent Desktop, Supervisor Desktop, and Desktop Administrator installed on
them
them
Cause: Windows Installer does not preserve a repair-capable maintenance copy of the original media.
Once the temporarily-cached original install media is cleaned up, repair functionality is lost. A scenario
in which this might occur is if the client application is installed using the web browser’s Run option
rather than the Save option to access the installation file, and then the web browser’s cache is cleared.
Once the temporarily-cached original install media is cleaned up, repair functionality is lost. A scenario
in which this might occur is if the client application is installed using the web browser’s Run option
rather than the Save option to access the installation file, and then the web browser’s cache is cleared.