Cisco Cisco Agent Desktop 8.5

Cisco Agent Desktop 8.0(1) is supported with Cisco Unified Contact Center Enterprise and Hosted 
Edition, Release 8.0(1).

The following new features are in this release of CAD:

Flat file database as the default Recording & Statistics (real time display) database, with option to 
use a Microsoft SQL Server 2005 database instead

Support for multiple lines on agent devices

Non-modal dial pad in Cisco Agent Desktop

Phone book filtering

Ability to import/export phone books

Ability to disable hyperlink dialing (click to dial)

Support for VMWare ESX

Support for Polish and Turkish languages

Support for Simplified and Traditional Chinese, Japanese Kanji, and Korean languages in Cisco 
IP Phone Agent

Support for third party recording via execution of a CTI OS function

Independent client configuration package for automated deployment

Web-based Cisco Desktop Administrator

Configurable Answer/Drop button

Support for Java Runtime Environment (JRE) 1.6 Update 17

MTS/Citrix support for Supervisor Desktop (excluding call monitoring/recording playback)

Symptom: Pressing the Close or Exit button does not exit IP Phone Agent.

Description: The underlying interface on Cisco IP Phone series 8900 and 9900 is different from other 
Cisco IP phones.

Workaround: To exit and close IP Phone Agent, press the Settings button, and then select Running 
Applications > Close App.

Symptom: CAD-BE login fails, and the error message, “Your request to change your agent state failed. 
Try again.” is displayed.