Cisco Cisco Agent Desktop 8.5
6
Release Notes for Cisco Agent Desktop 8.0(1)
Documentation Updates
Documentation Updates
This section provides documentation changes that were unavailable when the CAD 8.0 documentation
suite was released.
suite was released.
Cisco CAD Troubleshooting Guide
Date:
October 18, 2010
Page:
82
Add the following bullet item to the solution of the problem, “Agents see an HTTP error when selecting
the IP Phone Agent service on their phone” in the “IP Phone Agent Problems” section:
the IP Phone Agent service on their phone” in the “IP Phone Agent Problems” section:
•
The ippa.war file is not extracted correctly. Perform the following steps on the CAD base services
server:
server:
a.
Stop Tomcat.
b.
Delete the C:\Program Files\Cisco\Desktop\Tomcat\webapps\ipphone folder, where
C:\Program Files\Cisco\ is the default installed location.
C:\Program Files\Cisco\ is the default installed location.
c.
Restart Tomcat.
Obtaining Documentation, Obtaining Support, and Security
Guidelines
Guidelines
For information on obtaining documentation, obtaining support, security guidelines, and also
recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product
Documentation, which also lists all new and revised Cisco technical documentation, at:
recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product
Documentation, which also lists all new and revised Cisco technical documentation, at:
(Click Obtaining Additional Information.)
4
Port information missing for Presence integration
4
Need more information on 20002 forced logout reason code
4
SYNC4033 + CWRP2005 Error Codes Missing from CAD Error Code
Dictionary
Dictionary
4
CAD Citrix support for W2K3 SP2
CSCsz43508
5
CAD 7.2 Installation Guide and Compatibility Matrix
Table 2
Caveats resolved in release 8.0(1) (continued)
Identifier
Severity Headline