Cisco Cisco Agent Desktop 8.5 Referências técnicas

Cisco CAD Service Information

224

May 2007

Recovering the Directory Services Database

Corrupted Directory Services Database

If the Directory Services database becomes corrupted, follow these steps.

1. On the PC hosting the database, stop the Cisco LDAP Monitor Service. 

2. Open a command window.

3. Change directories to …Cisco\Desktop\bin (the drive and exact location of 

this directory depends on where the services were installed).

4. In the …Cisco\Desktop\bin directory, type the command:

db_recover -h ../database -v

and press Enter.

5. Type exit and press Enter to close the DOS window. 

6. Restart the Cisco LDAP Monitor Service.

If this procedure does not work, follow these steps.

1. On the PC hosting the database, stop the Cisco LDAP Monitor Service. 

2. Open a command window.

3. Change directories to …Cisco\Desktop\bin (the drive and exact location of 

this directory depends on where the services were installed).

4. In the …Cisco\Desktop\bin directory, type the command:

slapcat -f slapd.conf -l backup.ldif -c

and press Enter.

5. Rename the existing folder …Cisco\Desktop\database to 

…Cisco\Desktop\old_database.

6. Create a new folder called …Cisco\Desktop\database.

7. Copy DB_CONFIG and all files with a *.dat extension from the old_database 

folder to the database folder.

8. In the database folder, create an empty file called rep.log.

9. Open a command window.

10. Change directories to …Cisco\Desktop\bin (the drive and exact location of 

this directory depends on where the services were installed).