Cisco Cisco Agent Desktop 8.5 Referências técnicas
CAD Service Problems
May 2007
245
Problem
When upgrading from 7.1 to 7.2, the wrap-up data and reason codes are
not restored.
not restored.
Solution
Complete the following steps.
1. Edit every backup file by changing the version number from 2.1.0
to 2.2.0.
The version number appears at the beginning of the file. For
example:
example:
[Version]
V=2.1.0
NOTE: Use a clean text editor. Do not use Notepad or
Wordpad to edit the backup files. Both of these editors
add a double byte code at the beginning of the file that
renders the file unreadable by the backup and restore
utility.
Wordpad to edit the backup files. Both of these editors
add a double byte code at the beginning of the file that
renders the file unreadable by the backup and restore
utility.
2. Restore the wrap-up data and reason codes manually from the
command line using CDBRTool.
Problem
When upgrading a replicated system running a version of CAD previous
to 7.2, replication is re-established after upgrading only one of the
servers.
to 7.2, replication is re-established after upgrading only one of the
servers.
Solution
Replication should not be re-established until after both servers have
been upgraded. If replication is inadvertently re-established after
upgrading only one of the servers, however, recover from this error by
completing the following steps.
been upgraded. If replication is inadvertently re-established after
upgrading only one of the servers, however, recover from this error by
completing the following steps.
1. Shut down replication.
2. Upgrade the server that has not yet been upgraded.
3. Restore the backup data.
4. Re-establish replication.