Cisco Cisco Agent Desktop 8.5 Referências técnicas

Cisco Agent Desktop Problems

May 2007

249

Problem

Every time the agent hangs up the telephone, Agent Desktop 
disappears.

Solution

In Normal mode, Agent Desktop automatically minimizes when there 
are no active calls. Set up this behavior in Desktop Administrator. To 
prevent the Agent Desktop window from minimizing, click the 
Preferences button on the toolbar and select Always Open or Always on 
Top.

Problem

The administrator has made changes in Desktop Administrator, but they 
are not showing up in Agent Desktop.

Solution

Agent Desktop must be restarted in order for the changes to take effect.

Problem

Sometimes during a conference call, a conference member shows up 
as <Unavailable>.

Solution

<Unavailable> represents a party outside the switch. The switch sends 
the trunk number of the external party to the desktop, where it has no 
meaning. The trunk number is displayed in Agent Desktop as 
<Unavailable>.

Problem

The agent sent the supervisor an emergency chat message but the 
supervisor never received it.

Solution

Supervisors receive emergency chat messages only if they are 
monitoring the team to which the agent who sent the message belongs.

Problem

While running Agent Desktop, the error message, “Macro file failed to 
open,” keeps appearing.

Solution

Turn off any virus scanning applications on the desktop. Virus scanning 
applications attempt to intercept calls to open a file to do their own 
processing first. This may cause the file to be opened in such a way that 
restricts other applications from opening the file.