Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD Service Information
272
May 2007
Cisco Supervisor Desktop Problems
Problem
The ASA (average speed of answer) statistic is not being updated in the
real-time displays in Supervisor Desktop.
real-time displays in Supervisor Desktop.
Solution
The data for this statistics comes from the ICM Admin Workstation HDS
database. If any entries on the following windows in the Cisco Agent
Desktop Configuration Setup tool were changed, Supervisor Desktop
will not be able to retrieve current statistics:
database. If any entries on the following windows in the Cisco Agent
Desktop Configuration Setup tool were changed, Supervisor Desktop
will not be able to retrieve current statistics:
■
ICM Admin Workstation Distributor window
■
ICM Admin Workstation Database window
If these windows were updated, you must stop and restart each
Recording and Statistics Service in the system in order for the new
information to register properly in Directory Services.
Recording and Statistics Service in the system in order for the new
information to register properly in Directory Services.
Problem
A supervisor using Windows XP was able to start Supervisor Desktop,
but was not able to load a team or display any agent information.
but was not able to load a team or display any agent information.
Solution
Windows XP may be configured so that the Internet Connection Firewall
(ICF) is active. ICF acts by keeping track of all traffic to and from the
computer; it will only allow information through that has originated from
that particular computer. If a message originates from outside the
computer, it will be discarded.
(ICF) is active. ICF acts by keeping track of all traffic to and from the
computer; it will only allow information through that has originated from
that particular computer. If a message originates from outside the
computer, it will be discarded.
To solve this problem, either turn off ICF (requires someone with
administrator rights to the computer) or override the defaults to include
known “good” connections like the CAD servers.
administrator rights to the computer) or override the defaults to include
known “good” connections like the CAD servers.
WIndows 2000: In the Control Panel, double-click System. In the
System Properties dialog, select the Advanced tab. Click the
Environment Variable button and then Add to add OMNIORB_
USERHOSTNAME and the IP address to the System Variable list.
System Properties dialog, select the Advanced tab. Click the
Environment Variable button and then Add to add OMNIORB_
USERHOSTNAME and the IP address to the System Variable list.
Windows 98: Open the autoexec.bat file. Add the command:
SET OMNIORB_USEHOSTNAME=(IP address)
where (IP address) is the IP address you wish to use. Save the
autoexec.bat file and reboot the computer.
autoexec.bat file and reboot the computer.