Cisco Cisco Agent Desktop 8.5 Referências técnicas

CAD 6.0(2) 

How can I tell if the Tomcat webserver is installed correctly?

Perform the following tests:

•

On the PC where the IP Phone Agent service is installed, check 
Services in the Control Panel to see if the Tomcat service and 
the IP Phone Agent service are running. 

•

Verify you can see Tomcat’s html index page. In your web 
browser, enter the URL http://IP address of the machine where 
Tomcat is installed:8088/.

•

Attempt to display the following page in your web browser 
without an error: http://IP address of the machine where 
Tomcat is installed:8088/ipphone/jsp/sciphonexml/
IPAgentInitial.jsp

If these tests fail, check the following:

•

JRE is installed on your PC.

•

Ensure these two entries are set in the …\IP Phone 
Agent\Tomcat\conf\wrapper.properties file:

wrapper.tomcat_home=…\IPPhon~1\Tomcat

wrapper.java_home=…\JavaSoft\JRE\1.3 or 1.3.1

Note: DOS may truncate any long file names to conform to the 
8.3 filename format. These entries must use the short DOS file 
names your machine has created for the file.

•

The file that maps URLs with JSP pages to the correct java 
servlets, web.xml, must be in the …\Tomcat\webapps\ipphone\
web-inf directory.

•

This entry must be set in the registry: 
HKEY_LOCAL_MACHINE\\SOFTWARE
\\Spanlink\\IPPA\\Config\\TOMCAT HOME = C:\Program 
Files\Cisco\Desktop\Tomcat\