Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD VoIP Monitoring and Recording Guide
32
November 26, 2013
If one or more of the switches in the network do not support RSPAN but have agent
phones connected, the only other option is to add another VoIP Monitor server to the
installation and connect it to the switch, configuring another SPAN session on that
switch as shown in
phones connected, the only other option is to add another VoIP Monitor server to the
installation and connect it to the switch, configuring another SPAN session on that
switch as shown in
Figure 12.
Using RSPAN to capture traffic from IP phones on multiple switches