Cisco Cisco Agent Desktop 8.5 Referências técnicas
Assumptions
November 26, 2013
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Assumptions
It is assumed that the computer being tested is configured correctly, using either
desktop monitoring or server monitoring.
desktop monitoring or server monitoring.
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In desktop monitoring, an agent’s desktop is daisy-chained to the IP phone,
then connected to the switch. RTP packets are captured by the
packet-sniffing driver located on the desktop.
then connected to the switch. RTP packets are captured by the
packet-sniffing driver located on the desktop.
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In server monitoring, the VoIP Monitor service receives RTP traffic sent to its
switch port by using the switch’s Switched Port Analyzer (SPAN) configuration.
switch port by using the switch’s Switched Port Analyzer (SPAN) configuration.