Cisco Cisco Agent Desktop 8.5 Referências técnicas
Cisco CAD VoIP Monitoring and Recording Guide
72
November 26, 2013
Configuring CAD VoIP Monitoring Service for a
Computer with Two NICs
Computer with Two NICs
The CAD installation process offers the user the option to choose the IP address that
the VoIP Monitor service will use for packet sniffing. In a system with multiple NICs,
the first adapter found is the default network adapter becomes the sniffing adapter.
This might not be the adapter you want to use.
the VoIP Monitor service will use for packet sniffing. In a system with multiple NICs,
the first adapter found is the default network adapter becomes the sniffing adapter.
This might not be the adapter you want to use.
To change the NIC that is used by packet sniffing, use the CAD Configuration Setup
utility. See the Cisco CAD Installation Guide for more information. This utility contains
a screen that lists all valid NIC adapters in the system by IP address. Simply select the
IP address associated with the NIC configured for packet sniffing and save your
changes. This information is used by the VoIP Monitor service the next time the
service is started.
utility. See the Cisco CAD Installation Guide for more information. This utility contains
a screen that lists all valid NIC adapters in the system by IP address. Simply select the
IP address associated with the NIC configured for packet sniffing and save your
changes. This information is used by the VoIP Monitor service the next time the
service is started.
To uninstall or reinstall the packet sniffing NIC or install a different packet sniffing
NIC, use the CAD Configuration Setup utility as described above. If you do not use the
CAD Configuration Setup utility to point to the correct packet sniffing NIC, the live
monitoring and recording features might not work.
NIC, use the CAD Configuration Setup utility as described above. If you do not use the
CAD Configuration Setup utility to point to the correct packet sniffing NIC, the live
monitoring and recording features might not work.
You do not need to perform these additional steps in a single-NIC system after you
install CAD. If you uninstall and reinstall the packet sniffing NIC in a single-NIC system
or install a different packet sniffing NIC in a single-NIC system, use the CAD
Configuration Setup utility as described above. If you do not use the CAD Configuration
Setup utility to point to the correct packet sniffing NIC, the live monitoring and
recording features might not work.
install CAD. If you uninstall and reinstall the packet sniffing NIC in a single-NIC system
or install a different packet sniffing NIC in a single-NIC system, use the CAD
Configuration Setup utility as described above. If you do not use the CAD Configuration
Setup utility to point to the correct packet sniffing NIC, the live monitoring and
recording features might not work.