Cisco Cisco Agent Desktop 8.5 Referências técnicas
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Cisco IP Phone Agent Quick Reference
IP Contact Center Enterprise Edition 6.0(2)
1
Logging In
2
Common Tasks
3
Logging Out
View Enterprise Data
Your system administrator can configure IP Phone Agent to display selected enterprise
data, such as the call’s ANI and DNIS, in the Caller Data window. This data can be
displayed at various times:
data, such as the call’s ANI and DNIS, in the Caller Data window. This data can be
displayed at various times:
•
When the phone rings
•
When you answer the phone
•
Both when the phone rings and when you answer the phone
•
Never displayed
Note
Once you move past the Caller Data window, it cannot be redisplayed for the
current call.
current call.
3
Logging Out
You can log out from any agent state.
Step 1
Choose Logout from the menu on your IP phone.
If your system is configured to require reason codes, the reason code menu
appears on your IP phone.
appears on your IP phone.
Step 2
Choose the appropriate reason code.
IP Phone Agent returns to the Login screen.
You are now logged out of the IPCC server.
Quick Reference