Cisco Cisco Agent Desktop 8.5
Best Practices Deployments
14
of
34
June 21, 2004
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Configure SPAN to monitor the agent voice VLANs, copying only ingress
packets. The SPAN destination port is the port to which the VoIP Monitor
service is connected.
packets. The SPAN destination port is the port to which the VoIP Monitor
service is connected.
•
Use Desktop Administrator to associate agent phones with the VoIP Monitor
service. If you want to have a redundant system, enable desktop monitoring
for each agent phone.
service. If you want to have a redundant system, enable desktop monitoring
for each agent phone.
Option 4: Agent-to-Agent Monitoring (n VoIP Monitor Services, Port SPAN)
You can use this configuration if the switches on stacks X and Y support Port
SPAN.
SPAN.
On each switch in stacks X and Y:
•
Install a VoIP Monitor service on a PC that is directly connected to the
switch.
switch.
•
Configure SPAN to monitor the agent IP phone ports, copying only ingress
packets. The SPAN destination port is the port to which the VoIP Monitor
service is connected.
packets. The SPAN destination port is the port to which the VoIP Monitor
service is connected.
•
Use Desktop Administrator to associate agent phones with the VoIP Monitor
service. If you want to have a redundant system, enable desktop monitoring
for each agent phone.
service. If you want to have a redundant system, enable desktop monitoring
for each agent phone.
Option 5: Caller-to-Agent Monitoring (1 VoIP Monitor Service, RSPAN)
You can use this configuration if:
•
There are 400 or fewer agents
•
Switches A and B support RSPAN
For the top switch in each stack:
•
Install a VoIP Monitor service on a PC that is directly connected to the
switch.
switch.
•
Configure SPAN to monitor the agent voice VLANs, copying only ingress
packets. The SPAN destination port is the port to which the VoIP Monitor
service is connected.
packets. The SPAN destination port is the port to which the VoIP Monitor
service is connected.
•
Use Desktop Administrator to associate agent phones with the VoIP Monitor
service. If you want to have a redundant system, enable desktop monitoring
for each agent phone.
service. If you want to have a redundant system, enable desktop monitoring
for each agent phone.
Option 7: Caller-to-Agent Monitoring (2 VoIP Monitor Services, Port SPAN)
You can use this configuration is:
•
Each stack has 400 or fewer agents
•
The top switches in stacks X and Y support Port SPAN