Cisco Cisco Agent Desktop 8.5
References
June 21, 2004
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Appendix E Example of a Collapsed Core Network Deployment
FIGURE 5.
Example of a Collapsed Core Network Deployment
To create a SPAN session on Switch B:
Assumptions:
•
The switch ports are configured as shown in Figure 4
•
The voice VLAN used by the IP phones on both switches is VLAN 1
1.
On Switch B, type the command config t to enter configuration mode.
2.
Type the command interface 0/1 to enter configuration mode for Ethernet
port 0/1.
port 0/1.
3.
Type the command port monitor vlan 1 to set up SPAN to monitor voice
VLAN 1.
VLAN 1.
4.
Repeat Steps 1–3 for Switch C.
The VoIP Monitor service now sees all the voice traffic from the IP phones
connected to the switch. Both caller-to-agent and agent-to-agent calls can
be monitored and recorded.
connected to the switch. Both caller-to-agent and agent-to-agent calls can
be monitored and recorded.