Cisco Cisco MediaSense Release 10.5(1) Ficha De Dados

 

 

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Data Sheet 

Cisco MediaSense Version 10.5 

Product Overview 

Cisco

®

 MediaSense is an open-standards, network-based platform that supports recording, playback, live 

streaming, and storage of media - including audio and video - with rich recording metadata. It provides an efficient, 

cost-effective platform for capturing business conversations, including customer service interactions. 

Business Value 

Businesses and organizations need to record calls for a variety of reasons, including regulatory compliance, quality 

management, legal discovery, employee education, business intelligence, and customer service optimization. 

Unfortunately, traditional recording solutions can make recording difficult and expensive to implement. Cisco 

MediaSense solves these challenges by recording audio and video on the network, simplifying the architecture, 

lowering costs, and providing optimum scalability across a variety of scenarios such as selective recording, call 

transfers, site-based recording, and multiparty conferences. MediaSense offers built-in search and play of 

recordings, and you can easily use it in customer service interactions through its integration with the Cisco 

Finesse

®

 Agent Desktop. 

In addition to recording and playback, Cisco MediaSense provides media streaming on the network, supporting 

Video on Hold (VoH) with Cisco Unified Communications Manager (UCM), Video in Queue (ViQ) with Cisco 

Remote Expert and Cisco Unified Customer Voice Portal, video greeting with Cisco Unity

®

 Connection, and live 

monitoring of customer service calls. 

The network-based architecture of MediaSense allows for quick availability of the captured media for different 

applications - regardless of location - through simple application programming interfaces (APIs). These interfaces 

implement open web standards, enabling a rich ecosystem of applications from Cisco technology partners, 

including quality management (QM) and advanced quality management (AQM) solutions. 

With Cisco MediaSense, gaining value from business conversations is no longer a daunting challenge. 

Table 1 lists the new features and benefits available in the latest release of Cisco MediaSense. 

New Features and Benefits of Cisco MediaSense 10.5 

●  Cisco MediaSense uses the media forking capability of Cisco Unified Border Element (UBE) to record up to 

two video and two audio tracks per conversation. Video can be recorded up to 1080p resolution, and recorded 
video and audio tracks can be played back using MediaSense or exported to other systems. 

●  Using capabilities in Cisco Unified Communications Manager (UCM) Version 10.0 (and later), Cisco 

MediaSense can record calls between Cisco UCM-registered endpoints, regardless of the devices or their 
locations. This feature allows use of a convenient, centralized recording policy. 

●  Cisco MediaSense can archive old recordings to Secure File Transfer Protocol (SFTP) locations. The 

recordings are exported as MP4 files, along with associated metadata in text file format, allowing easy search 
capability. 

●  Cisco MediaSense supports association of calls with Cisco UCCX, allowing easy search and play of recordings 

of related UCCX calls. 
Note: This feature requires the use of Workforce Management with the UCCX Cisco Finesse agent desktop.