Cisco Cisco Computer Telephony Integration Option 8.5 Guia Do Utilizador
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Cisco ICM Software CTI OS Agent Desktop User Guide Release 7.0(0)
Chapter 1 Starting and Logging Into CTI Toolkit Agent Desktop
Logging Out
This dialog box includes a list of reason codes.
Note
For information on how an administrator can set an agent’s logout
parameters, see the Cisco IP Contact Center Enterprise Edition
Administration Guide.
Administration Guide.
Step 3
Highlight a reason code in the list.
Step 4
Click OK.
Note
For an explanation of NotReady state, see
Step 5
When you enter the NotReady state, the Logout button becomes enabled. Click
the Logout button.
the Logout button.
Step 6
Depending on how your administrator has configured your agent settings, a Select
Reason Code dialog box may appear next.
Reason Code dialog box may appear next.
This dialog box includes a list of defined reason codes.