Cisco Cisco Computer Telephony Integration Option 9.0 Guia Do Utilizador
1-3
CTI OS Agent Desktop User Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 9.0(1)
Chapter 1 Starting and Logging In to CTI Toolkit Agent Desktop
Logging In
Figure 1-2
CTI Login Dialog
Enter the following information in this dialog box:
•
Connect to. Use the drop-down menu to select the connection profile that you want to use.
•
Agent ID. Your agent ID as assigned by your manager.
Note
Depending on the option chosen for logging in during the installation of the CTI OS Server, the
Login dialog on the Supervisor desktop will prompt for either the Agent ID or the Login Name.
Login dialog on the Supervisor desktop will prompt for either the Agent ID or the Login Name.
•
Password. Your password as assigned by your manager.
•
Instrument. The device ID assigned to the phone set you receive calls on.
Note
The Login dialog varies for different peripheral types. Refer to
for
additional information.
Note
The fields in the Mobile Agent dialog box are accessible only if Mobile Agent was enabled during CTI
OS Server installation.
OS Server installation.
•
Mobile Agent. Check this box if you are logging in as a Mobile Agent (that is, if you are logging
in to a phone not directly controlled by Cisco Unified Communications Manager). In the Mobile
Agent section of the dialog box, enter the phone number that the Mobile Agent is using to receive
calls on. Enter the number in the same format as you would dial it from a Unified CM IP Phone, unless
your system administrator has instructed you to enter the number in another format.
in to a phone not directly controlled by Cisco Unified Communications Manager). In the Mobile
Agent section of the dialog box, enter the phone number that the Mobile Agent is using to receive
calls on. Enter the number in the same format as you would dial it from a Unified CM IP Phone, unless
your system administrator has instructed you to enter the number in another format.
Note
CTI OS does not validate Mobile Agent phone numbers upon login. Ensure that the number you
enter is valid and correct. Otherwise, a scenario results in which the CTIOS desktop shows the
incoming call, but the customer only hears ringing and the agent phone does not ring since the
destination number is not correct.
enter is valid and correct. Otherwise, a scenario results in which the CTIOS desktop shows the
incoming call, but the customer only hears ringing and the agent phone does not ring since the
destination number is not correct.
Select one of the following Call Mode values from the pulldown menu: