Cisco Cisco Computer Telephony Integration Option 8.5 Guia Do Utilizador
4-9
CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise and Hosted Release 7.1(1)
Chapter 4 Managing Agents
Agent Re-skilling Tool
Step 3
Enter your supervisor username and password. Both username and password are
case-sensitive.
case-sensitive.
For Agent Re-skilling tool usage instructions, refer to the Agent Re-skilling tool
online help.
online help.