Cisco Cisco Computer Telephony Integration OS 8.5 Guia Do Programador
9-8
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions
Cisco CTI OS Release 7.2(1)
Chapter 9 Agent Object
Agent Statistics
AutoOutCalls Today
Total number of AutoOut (predictive)
calls completed by the agent.
calls completed by the agent.
AutoOutCalls TalkTime Today
Total talk time, in seconds, of AutoOut
(predictive) calls completed by the agent.
The value includes the time spent from the
call being initiated by the agent to the time
the agent begins after call work for the
call. The time includes hold time
associated with the call.
(predictive) calls completed by the agent.
The value includes the time spent from the
call being initiated by the agent to the time
the agent begins after call work for the
call. The time includes hold time
associated with the call.
AutoOutCalls TimeToday
Total handle time, in seconds, for AutoOut
(predictive) calls completed by the agent.
The value includes the time spent from the
call being initiated by the agent to the time
the agent completes after call work time
for the call. The time includes hold time
associated with the call.
(predictive) calls completed by the agent.
The value includes the time spent from the
call being initiated by the agent to the time
the agent completes after call work time
for the call. The time includes hold time
associated with the call.
AutoOutCalls HeldToday
The total number of completed AutoOut
(predictive) calls the agent has placed on
hold at least once.
(predictive) calls the agent has placed on
hold at least once.
AutoOutCalls HeldTime Today
Total number of seconds AutoOut
(predictive) calls were placed on hold.
(predictive) calls were placed on hold.
PreviewCalls Today
Total number of outbound Preview calls
completed by the agent.
completed by the agent.
PreviewCalls TalkTimeToday
Total talk time, in seconds, of outbound
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent begins after call work for the call.
The time includes hold time associated
with the call.
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent begins after call work for the call.
The time includes hold time associated
with the call.
PreviewCalls TimeToday
Total handle time, in seconds, outbound
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent completes after call work time for
the call. The time includes hold time
associated with the call.
Preview calls completed by the agent. The
value includes the time spent from the call
being initiated by the agent to the time the
agent completes after call work time for
the call. The time includes hold time
associated with the call.
PreviewCalls HeldToday
The total number of completed outbound
Preview calls the agent has placed on hold
at least once.
Preview calls the agent has placed on hold
at least once.
PreviewCalls HeldTimeToday
Total number of seconds outbound
Preview calls were placed on hold.
Preview calls were placed on hold.
Reservation CallsToday
Total number of agent reservation calls
completed by the agent.
completed by the agent.
Statistic
Definition