Cisco Cisco Computer Telephony Integration OS 8.5 Guia Do Programador

LongestCallQNow

*

The queue time, in seconds, of the 
currently queued call that has been 
queued to the skill group the longest. 
This field is set to 0xFFFFFFFF when 
this value is unknown or unavailable.

AvailTimeTo5

Total seconds agents in the skill group 
were in the Available state.

LoggedOnTimeTo5

Total time, in seconds, agents in the 
skill group were logged on.

NotReadyTimeTo5

Total seconds agents in the skill group 
were in the Not Ready state.

AgentOutCallsTo5

Total number of completed outbound 
ACD calls made by agents in the skill 
group.

AgentOutCallsTalk TimeTo5

Total talk time, in seconds, for 
completed outbound ACD calls 
handled by agents in the skill group. 
The value includes the time spent from 
the call being initiated by the agent to 
the time the agent begins after call 
work for the call. The time includes 
hold time associated with the call.

AgentOutCallsTimeTo5

Total handle time, in seconds, for 
completed outbound ACD calls 
handled by agents in the skill group. 
The value includes the time spent from 
the call being initiated by the agent to 
the time the agent completes after call 
work time for the call. The time 
includes hold time associated with the 
call.

AgentOutCallsHeldTo5

The total number of completed 
outbound ACD calls agents in the skill 
group have placed on hold at least 
once.

AgentOutCallsHeldTimeTo5

Total number of seconds outbound 
ACD calls were placed on hold by 
agents in the skill group.

HandledCallsTo5

The number of inbound ACD calls 
handled by agents in the skill group.

HandledCallsTalk TimeTo5

Total talk time in seconds for Inbound 
ACD calls counted as handled by 
agents in the skill group. Includes hold 
time associated with the call.