Cisco Cisco Computer Telephony Integration Option 9.0 Guia Do Programador
Chapter 5 CTI OS ActiveX Controls
CTI OS ActiveX Control Descriptions
5-20
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
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Pane 4: displays Agent State
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Pane 5: displays the CTI OS server currently connected to
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Pane 6: displays overall status (online, offline)
SupervisorOnlyCtl
The SupervisorOnly Control provides buttons for Supervisor functions including
Barge-In, Intercept, Logout Monitored Agent and make Monitored Agent Ready.
The behavior of the button can be set in the General tab of the Property Page.
Barge-In, Intercept, Logout Monitored Agent and make Monitored Agent Ready.
The behavior of the button can be set in the General tab of the Property Page.
Logout Monitored Agent: Logs out the currently monitored agent (set for
example via the AgentselectCtl). If the currently monitored agent has a call
active, the request will be queued and the agent will be logged out as soon as the
call ends
example via the AgentselectCtl). If the currently monitored agent has a call
active, the request will be queued and the agent will be logged out as soon as the
call ends
Set Monitored Agent Ready: Forces the currently monitored agent from the “not
ready” state into the ready state:
ready” state into the ready state:
Barge-In: Lets the supervisor participate in the currently monitored call. The
currently monitored call is selected via the CallAppearanceCtl (in monitor mode).
Barge-in is really a conference on behalf of the monitored agent
currently monitored call is selected via the CallAppearanceCtl (in monitor mode).
Barge-in is really a conference on behalf of the monitored agent