Cisco Cisco Computer Telephony Integration Option 8.5 Guia Do Programador
8-5
CTI OS Developer’s Guide for Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1)
Chapter 8 Session Object
Methods
DestroyWaitObject
Destroys the specified wait object
Disconnect
Closes the connection to the CTI OS server.
DumpProperties
See
GetAllAgents
Returns a collection of all the agents in the
session.
session.
GetAllCalls
Returns a collection of all the calls in the
session.
session.
GetAllProperties
See
GetAllSkillGroups
Returns a collection of all the skill groups in the
session.
session.
GetCurrentAgent
Returns the currently selected agent.
GetCurrentCall
Returns the currently selected call.
GetCurrentSilentMonitor
Returns a pointer to the SilentMonitorManager
object instance that is set as the current manager
in the CTI OS session object.
object instance that is set as the current manager
in the CTI OS session object.
GetElement
See
GetNumProperties
See
GetObjectFromObjectID
Returns a Call, Agent, or SkillGroup, given the
object’s UniqueObjectID.
object’s UniqueObjectID.
GetPropertyName
See
GetPropertyType
See
GetValue
See
GetValueArray
See
GetValueInt
See
GetValueString
See
IsAgent
Checks the current agent and returns true if the
current agent is an agent and not a supervisor.
current agent is an agent and not a supervisor.
IsSupervisor
Checks the current agent and returns true if the
current agent is a supervisor.
current agent is a supervisor.
Table 8-2
Session Object Methods (continued)
Method
Description