Cisco Cisco Computer Telephony Integration OS 8.5 Guia Do Programador

DNIS (optional)

STRING

The DNIS provided with the call. 

UserToUserInfo 
(Optional)

STRING

The ISDN user-to-user information element. unspecified, 
up to 131 bytes. 

DialedNumber 
(Optional)

STRING

The number dialed. 

CallerEnteredDigits 
(Optional)

STRING

The digits entered by the caller in response to IVR 
prompting. 

ServiceNumber 
(Optional)

INT

The service that the call is attributed to, as known to the 
peripheral. May contain the special value 
NULL_SERVICE when not applicable or not available.

ServiceID (Optional)

INT

The Unified ICM ServiceID of the service that the call is 
attributed to. May contain the special value 
NULL_SERVICE when not applicable or not available.

SkillGroupNumber 
(Optional)

INT

The user-defined number of the agent SkillGroup the call 
is attributed to, as known to the peripheral. May contain 
the special value NULL_SKILL_GROUP when not 
applicable or not available.

SkillGroupID (Optional)

INT

The system-assigned identifier of the agent SkillGroup 
the call is attributed to. May contain the special value 
NULL_SKILL_GROUP when not applicable or not 
available.

SkillGroupPriority 
(Optional)

SHORT

The priority of the skill group, or 0 when skill group 
priority is not applicable or not available.

CallWrapupData 
(Optional)

STRING

Call-related wrap-up data. 

CallVariable1 (Optional)

STRING

Call-related variable data.

…

…

CallVariable10 
(Optional)

STRING

Call-related variable data.

CallStatus (Optional)

SHORT

The current status of the call.

ECC (optional)

ARGUMENTS Arguments array that contains all of the Expanded Call 

Context variables in use; for example:

user.ArrayVariable[0]
user.ArrayVariable[1]
...
user.ArrayVariable[n]
user.ScalarVariable