Cisco Cisco Computer Telephony Integration Option 9.0 Guia Do Programador

When PG failover occurs, it is possible that the client application will receive an OnPostLogout event 
with an EventReasonCode of CTIOS_IPCC_FORCED_LOGOUT_REASON_CODE. For example, this 
may happen on an IPCC system after reconnecting to a different server during a failover, because there is a 
race condition of the PG logging the agent out and the client reconnecting to the other server before it 
happens. If this happens, the client application should not disconnect from CTI OS Server.

The OnPreLogout event just before the agent is logged out. It allows for any cleanup or logic that needs 
to be done before logout is completed.

 void OnPreLogout(Arguments& args)

void OnPreLogout (IArguments * args)

 session_OnPreLogout (ByVal args As CtiosCLIENTLib.IArguments)

args

Arguments array containing the following fields. 

PeripheralID

INT

The ICM PeripheralID of the ACD where 
the agent state change occurred.

PeripheralType

SHORT

The type of the peripheral.

AgentState

SHORT

One of the values in 

 representing 

the current overall state of the associated 
agent. 

SkillGroupNumber 

INT

The number of the agent SkillGroup 
affected by the state change, as known to 
the peripheral. May contain the special 
value NULL_SKILL_GROUP when not 
applicable or not available.

SkillGroupID

INT

The ICM SkillGroupID of the agent 
SkillGroup affected by the state change. 
May contain the special value 
NULL_SKILL_GROUP when not 
applicable or not available. 

StateDuration

INT

The number of seconds since the agent 
entered this state (typically 0).

SkillGroupPriority 

SHORT

The priority of the skill group, or 0 when 
skill group priority is not applicable or not 
available.

EventReasonCode

SHORT

A peripheral-specific code indicating the 
reason for the state change.