Cisco Cisco Computer Telephony Integration OS 8.5 Guia Do Programador
9-10
CTI OS Developer’s Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted
Release 7.5(1)
Chapter 9 Agent Object
Methods
Table 9-3
Agent Object Methods
Method
Description
DisableAgentStatistics
Disables agent statistic messages.
DisableSkillGroupStatistics
Disables skill group statistic messages.
DumpProperties
EnableAgentStatistics
Enables agent statistic messages.
EnableSkillGroupStatistics
Enables skill group statistic messages.
GetAgentState
Returns the current agent state.
GetAllProperties
See
GetElement
See
GetMonitoredAgent
Returns the agent object that is currently
being monitored.
being monitored.
GetMonitoredCall
Returns the call object that is currently
being monitored.
being monitored.
GetNumProperties
GetPropertyName
See
GetPropertyType
See
GetSkillGroups
Returns an array of SkillGroups objects
GetValue
See
GetValueArray
See
GetValueInt
GetValueString
See
IsAgent
Checks the current mode and returns true
if agent mode.
if agent mode.
IsSupervisor
Checks the current mode and returns true
if supervisor mode.
if supervisor mode.
IsValid
See
Login
Logs an agent into the ACD.
Logout
Logs an agent out of the ACD.
MakeCall
Initiates a call to a device or agent
MakeEmergencyCall
Lets an agent makes an emergency call to
the supervisor.
the supervisor.
QueryAgentState
Gets the current agent state from CTI
Server and retrieves it.
Server and retrieves it.
ReportBadCallLine
Informs the CTI OS Server of a bad line.
RequestAgentTeamList
Retrieves the current agent team list.
RequestSupervisorAssist
Allows the agent to call an available
supervisor for assistance.
supervisor for assistance.
SendChatMessage
Send asynchronous messages between
CTI clients
CTI clients