Cisco Cisco Computer Telephony Integration Option 8.5 Guia Do Programador

The recipient receives the message via the OnChatMessage event.

The SetAgentState method requests a new agent state. Login and Logout are valid agent states and can 
be set using the SetAgentState method as well as by using the Login and Logout methods.

int SetAgentState(Arguments& args)

HRESULT SetAgentState (/*[in]*/ IArguments *args, /*[out,retval]*/ int * 

errorcode)

SetAgentState (args As CTIOSCLIENTLib.IArguments) As Long

int SetAgentState(Arguments args)

CilError SetAgentState(Arguments args)

args

Input parameter in the form of an Arguments array that contains one or more of the SetAgentState 
parameters listed in the following table.

AgentState (required)

INT

The state to which to set the specified 
agent. The value of this field must be 
one of the values in 

.

AgentID (required)

STRING

*

The agent’s login ID.

AgentInstrument

STRING

*

The agent’s instrument number. 
Optional if Agent Extension is 
provided.

PositionID

STRING

*

Required for Alcatel only.

AgentPassword 
(optional)

STRING

*

The agent’s password.

AgentWorkMode 
(optional)

INT

A value representing the desired work 
mode of the agent. Used by Avaya 
DEFINITY ECS with default value of 
ManualIn.

NumSkillGroups 
(optional)

INT

The number of Skill Groups that the 
agent is currently associated with, up to 
a maximum of 20. 

EventReasonCode 
(optional)

INT

Reason for logging out. Required for 
IPCC, optional for all other switches.