Cisco Cisco Computer Telephony Integration Option 9.0 Guia Do Programador
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CTI OS Developer’s Guide for Cisco Unified Contact Center Enterprise
Release 8.5(1)
Chapter 6 Event Interfaces and Events
ICallEvents Interface
Keyword
Type
Description
PeripheralID
INT
The Unified ICM PeripheralID of the ACD where the call
activity occurred.
activity occurred.
PeripheralType
SHORT
The type of the peripheral.
CallType
SHORT
The general classification of the call type.
UniqueObjectID
STRING
An object ID that uniquely identifies the call object.
RouterCallKeyDay
INT
Together with the RouterCallKeyCallID field forms the
unique 64-bit key for locating this call’s records in the
Unified ICM database. Only provided for Post-routed and
Translation-routed calls.
unique 64-bit key for locating this call’s records in the
Unified ICM database. Only provided for Post-routed and
Translation-routed calls.
RouterCalKeyCallID
INT
The call key created by the Unified ICM. The Unified
ICM resets this counter at midnight.
ICM resets this counter at midnight.
ConnectionCallID
UINT
The Call ID value assigned to this call by the peripheral or
the Unified ICM.
the Unified ICM.
ANI (optional)
STRING
The calling line ID of the caller.
DNIS (optional)
STRING
The DNIS provided with the call.
UserToUserInfo
(Optional)
(Optional)
STRING
The ISDN user-to-user information element. unspecified,
up to 131 bytes.
up to 131 bytes.
DialedNumber
(Optional)
(Optional)
STRING
The number dialed.
CallerEnteredDigits
(Optional)
(Optional)
STRING
The digits entered by the caller in response to IVR
prompting.
prompting.
ServiceNumber
(Optional)
(Optional)
INT
The service that the call is attributed to, as known to the
peripheral. May contain the special value
NULL_SERVICE when not applicable or not available.
peripheral. May contain the special value
NULL_SERVICE when not applicable or not available.
ServiceID (Optional)
INT
The Unified ICM ServiceID of the service that the call is
attributed to. May contain the special value
NULL_SERVICE when not applicable or not available.
attributed to. May contain the special value
NULL_SERVICE when not applicable or not available.
SkillGroupNumber
(Optional)
(Optional)
INT
The user-defined number of the agent SkillGroup the call
is attributed to, as known to the peripheral. May contain
the special value NULL_SKILL_GROUP when not
applicable or not available.
is attributed to, as known to the peripheral. May contain
the special value NULL_SKILL_GROUP when not
applicable or not available.
SkillGroupID (Optional)
INT
The system-assigned identifier of the agent SkillGroup
the call is attributed to. May contain the special value
NULL_SKILL_GROUP when not applicable or not
available.
the call is attributed to. May contain the special value
NULL_SKILL_GROUP when not applicable or not
available.
SkillGroupPriority
(Optional)
(Optional)
SHORT
The priority of the skill group, or 0 when skill group
priority is not applicable or not available.
priority is not applicable or not available.
CallWrapupData
(Optional)
(Optional)
STRING
Call-related wrap-up data.
CallVariable1 (Optional)
STRING
Call-related variable data.
…
…
CallVariable10
(Optional)
(Optional)
STRING
Call-related variable data.