Cisco Cisco Computer Telephony Integration Option 9.0 Guia Do Programador
10-27
Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 10 Call Object
Methods
Table 10-5
CallPlacementType Values
CallPlacementType
Description
Value
CPT_UNSPECIFIED
Use default call placement.
0
CPT_LINE_CALL
An inside line call.
1
CPT_OUTBOUND
An outbound call.
2
CPT_OUTBOUND_NO_
ACCESS_CODE
ACCESS_CODE
An outbound call that will not require
an access code.
an access code.
3
CPT_DIRECT_POSITION
A call placed directly to a specific
position.
position.
4
CPT_DIRECT_AGENT
A call placed directly to a specific
agent.
agent.
5
CPT_SUPERVISOR_ASSIST
A call placed to a supervisor for call
handling assistance.
handling assistance.
6
Table 10-6
CallMannerType Values
CallMannerType
Description
Value
CMT_UNSPECIFIED
Use default call manner.
0
CMT_POLITE
Attempt the call only if the originating
device is idle.
device is idle.
1
CMT_BELLIGERENT
The call should always be attempted,
disconnecting any currently active call.
disconnecting any currently active call.
2
CMT_SEMI_POLITE
Attempt the call only if the originating
device is idle or is receiving dial tone.
device is idle or is receiving dial tone.
3
Table 10-7
CallOption Values
CallOption
Description
Value
COPT_UNSPECIFIED
No call options specified, use defaults.
0
COPT_CALLING_
AGENT_ONLINE
AGENT_ONLINE
Attempt the call only if the calling agent is
“online” (available to interact with the
destination party).
“online” (available to interact with the
destination party).
1