Cisco Cisco Computer Telephony Integration OS 8.5 Guia Do Programador
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Cisco ICM Software CTI OS Developer’s Guide Release 6.0(0)
Chapter 9 Agent Object
Methods
Parameters
args
An input parameter in the form of a pointer to an Arguments array that
contains a member with a string value that is the UniqueObjectID of the
desired agent. This should be packaged with the keyword “AgentReference”.
contains a member with a string value that is the UniqueObjectID of the
desired agent. This should be packaged with the keyword “AgentReference”.
errorcode
An output parameter (return parameter in VB) that contains an error code
from
from
in
Return Value
Default CTI OS return values. See
Remarks
This request is specific to the Supervisor feature and should only be used on
switches or configurations that have the necessary support (currently, Cisco IPCC
only).
switches or configurations that have the necessary support (currently, Cisco IPCC
only).
StartMonitoringAgentTeam
The StartMonitoringAgentTeam method allows the client, which must be a
supervisor, to start monitoring the specified agent team. This will cause the
supervisor to receive all of the OnMonitorAgentStateChange events for every
agent on the specified team.
supervisor, to start monitoring the specified agent team. This will cause the
supervisor to receive all of the OnMonitorAgentStateChange events for every
agent on the specified team.
Syntax
C++:
int StartMonitoringAgentTeam (Arguments& args)
COM:
HRESULT StartMonitoringAgentTeam (/*[in]*/ IArguments args,
/*[out,retval]*/ int * errorcode)
VB:
StartMonitoringAgentTeam (args as CTIOSCLIENTLib.IArguments) As
Long
Java:
int StartMonitoringAgentTeam (Arguments args)