Cisco Cisco Computer Telephony Integration Option 8.5 Referências técnicas
8
CTI Server Message Reference Guide (Protocol Version 17) for Cisco Unified Contact Center Enterprise
Release 10.0(1)
Protocol Version 6
–
EMERGENCY_CALL_REQ/CONF
–
QUERY_AGENT_STATISTICS_REQ/CONF
–
QUERY_SKILL_GROUP_STATISTICS_REQ/CONF
•
AgentExtension and AgentID fields added tothe QUERY_AGENT_STATE_REQ message.
•
New values SYS_CTI_SERVER_OFFLINE, SYS_CTI_SERVER_ONLINE, and
SYS_HALF_HOUR_CHANGE added to SystemEventID Values table (
SYS_HALF_HOUR_CHANGE added to SystemEventID Values table (
).
•
Maximum length of all instances of the AgentInstrument field increased from 12 to 64 bytes.
•
SystemCapabilities field removed from the OPEN_CONF and SYSTEM_EVENT messages.
•
NumNamedVariables and NumNamedArrays fixed fields added to all messages that contain the
NamedVariable and NamedArray floating fields.
NamedVariable and NamedArray floating fields.
•
Supervisor Service removed.
•
Queue information added to the QUERY_SKILL_GROUP_STATISTICS_CONF message.
•
AgentInstrument field added to QUERY_AGENT_STATE_CONF message.
•
Added the following fields to the QUERY_DEVICE_INFO_CONF message:
–
MaxActiveCalls
–
MaxHeldCalls
–
MaxDevicesInConference
–
MakeCallSetup
–
TransferConferenceSetup
–
CallEventsSupported
–
CallControlSupported
–
OtherFeaturesSupported
•
New PGStatus code values PGS_CTI_SERVER_OFFLINE and PGS_LIMITED_FUNCTION
added to the PGStatusCode table (
added to the PGStatusCode table (
).
•
Added HandledCallsAfterCallTimeSession and HandledCallsAfterCallTimeToday fields to the
QUERY_AGENT_STATISTICS_CONF message.
QUERY_AGENT_STATISTICS_CONF message.
•
Added HandledCallsAfterCallTimeToHalf and HandledCallsAfterCallTimeToday fields to the
QUERY_SKILL_GROUP_STATISTICS_CONF message.
QUERY_SKILL_GROUP_STATISTICS_CONF message.
•
New Transfer/Conference Setup Mask values CONF_SETUP_SINGLE_ACD_CALL,
TRANS_SETUP_SINGLE_ACD_CALL, and TRANS_SETUP_ANY_SINGLE_CALL added to
the QUERY_DEVICE_INFO_CONF message.
TRANS_SETUP_SINGLE_ACD_CALL, and TRANS_SETUP_ANY_SINGLE_CALL added to
the QUERY_DEVICE_INFO_CONF message.
•
New SystemEventIDs SYS_INSTRUMENT_OUT_OF_SERVICE and
SYS_INSTRUMENT_BACK_IN_SERVICE added to the SystemEventID Values table (
SYS_INSTRUMENT_BACK_IN_SERVICE added to the SystemEventID Values table (
•
Added REGISTER_VARIABLES_REQ and REGISTER_VARIABLES_CONF messages.
•
Added MonitorID field to AGENT_PRECALL_EVENT and
AGENT_PRECALL_ABORT_EVENT messages.
AGENT_PRECALL_ABORT_EVENT messages.
•
PeripheralID field added to the USER_MESSAGE_REQ message.
•
Updated StatusCodes table (
•
New LineTypes LINETYPE_OUTBOUND and LINETYPE_DID added to the LineTypes table
(
(
).