Cisco Cisco Computer Telephony Integration Option 9.0 Guia De Resolução De Problemas
Appendix A Obtaining Logs for Support
Taking CTI OS Client Logs
A-4
Cisco ICM Software CTI OS Troubleshooting Guide Release 6.0(0)
How to Set Trace Levels
Trace levels for client processes, such as the AgentDesktop phone, can be found
in the registry under:
in the registry under:
HKEY_LOCAL_MACHINE\Software\Cisco Systems\CTIOS\Logging\
TraceMask
Warning
The default value for the trace masks is 0x0
3. Changing this value can have a
serious impact on client performance. It should only be modified by
experienced field personnel or at the request of Cisco support personnel.
experienced field personnel or at the request of Cisco support personnel.