Cisco Cisco Firepower Management Center 4000 Guia De Resolução De Problemas

Contents

Introduction

Before You Begin Troubleshooting

Identification of an Issue

With the Battery Backup Unit (BBU)

With the Disk Drive

With the RAID Controller

Solution

Introduction

There is a firmware issue on the FireSIGHT Management Center (FMC) FS4000 platform that may
impact RAID and storage management. This document describes a process to validate if a failure
is due to the disk, or with the RAID controller.

Before You Begin Troubleshooting

Before you start troubleshooting, please determine the following items:

Is the system down?

●

Is the system up, but unreachable?

●

Is the RAID controller hung?

●

If the RAID controller is hung, any commands attempted may return an IO error. You may be able
to access the FMC FS4000 through Secure Shell (SSH), but may not be able to run any
commands.

You can confirm this by trying to SSH to the FS4000. If the system is unreachable or you can log
in but unable to run any commands, the issue is most likely with the disk controller or drive.

The following section describes different types of failure on a FireSIGHT Management Center
FS4000 model (Product ID: FS4000-K9/FS4000-BASE-K9).

Identification of an Issue

With the Battery Backup Unit (BBU)

If a "Disk Degraded" Critical Health Alert is triggered, check if there is any issue with the Battery
Backup Unit (BBU).

1. Run the following command and verify the output. Check the highlighted lines as reference.

admin@FireSIGHT:~$ sudo MegaCLI -AdpBbuCmd -GetBbuStatus -aALL

BBU status for Adapter: 0

BatteryType: CVPM02