Cisco Cisco Email Security Appliance X1070 Guia De Resolução De Problemas
ESA Does Not Show Email Attachment Information
in the Message Tracking
in the Message Tracking
Document ID: 118808
Contributed by Matthew Huynh and Enrico Werner, Cisco TAC
Engineers.
Mar 11, 2015
Engineers.
Mar 11, 2015
Contents
Introduction
Problem
Solution
Example Filters
Problem
Solution
Example Filters
Introduction
This document describes an issue with the Cisco Email Security Appliance (ESA) when email attachment
information does not appear in the message tracking and describes some possible solutions to the problem.
information does not appear in the message tracking and describes some possible solutions to the problem.
Problem
You receive an email with a valid attachment. If there is no body scanner, or no attachment scanning message
filters or content filters are in place, the email attachment does not appear in the message tracking. In the
message tracking, you see Attachments: N/A:
filters or content filters are in place, the email attachment does not appear in the message tracking. In the
message tracking, you see Attachments: N/A:
If the attachment information does not appear in the message tracking, it does not indicate that the ESA has
dropped the attachment. The attachment is still visible, but the appliance does not have the necessary scanners
for attempts to scan the email body in order to identify the attachment.
dropped the attachment. The attachment is still visible, but the appliance does not have the necessary scanners
for attempts to scan the email body in order to identify the attachment.
Solution
This problem occurs because the content scanning engine does not actively scan attachments. Complete these
steps in order to enable the message tracking to display the attachment information:
steps in order to enable the message tracking to display the attachment information: