Cisco Cisco Email Security Appliance C170 Referências técnicas

Send a message to Cisco customer support. This command requires that the appliance is able to send 
mail to the Internet. A trouble ticket is automatically created, or you can associate the support request 
with an existing trouble ticket. 

To access Cisco technical support directly from the appliance, your Cisco.com user ID must be 
associated with your service agreement contract for this appliance. To view a list of service contracts 
that are currently associated with your Cisco.com profile, visit the Cisco.com Profile Manager at 

. If you do not have a Cisco.com user ID, register to 

get one. See information about registering for an account in the online help or user guide for your release. 

Commit: This command does not require a ‘commit’.

Cluster Management: This command is restricted to machine mode. It is further restricted to the login 
host (i.e., the specific machine you are logged onto). This command requires access to the local file 
system.

Batch Command: This command does not support a batch format.

The following example shows a support request that is not related to an existing support ticket.

mail.example.com> supportrequest

Please Note:

If you have an urgent issue, please call one of our worldwide Support Centers

(www.cisco.com/support). Use this command to open a technical support request

for issues that are not urgent, such as:

- Request for information.

- Problem for which you have a work-around, but would like an alternative

solution.

Do you want to send the support request to supportrequest@mail.qa? 

[Y]>

Do you want to send the support request to additional recipient(s)? 

[N]>

Is this support request associated with an existing support ticket? 

[N]>

Please select a technology related to this support request:

1. Security - Email and Web

2. Security - Management

[1]> 1

Please select a subtechnology related to this support request:

1. Cisco Email Security Appliance (C1x0,C3x0, C6x0, X10x0) - Misclassified

Messages

2. Cisco Email Security Appliance (C1x0,C3x0, C6x0, X10x0) - SBRS

3. Cisco Email Security Appliance (C1x0,C3x0, C6x0, X10x0) - Other

4. Email Security Appliance - Virtual