Cisco Cisco Email Security Appliance C370D Referências técnicas

Problem-and-Solution. A problem-and-solution article addresses a 
particular error or issue that you might encounter when using an IronPort 
product. For example, a problem-and-solution article might explain what to 
do if a specific error message is displayed when you upgrade to a new version 
of the product.

Reference. Reference articles typically provide lists of information, such as 
the error codes associated with a particular piece of hardware.

Troubleshooting. Troubleshooting articles explain how to analyze and 
resolve common issues related to IronPort products. For example, a 
troubleshooting article might provide steps to follow if you are having 
problems with DNS.

Each article in the Knowledge Base has a unique answer ID number. 

You can request Cisco IronPort product support by phone, email, or online 24 
hours a day, 7 days a week. 

During Customer Support hours — 24 hours a day, Monday through Friday, 
excluding U.S. holidays — an engineer will contact you within an hour of your 
request. 

To report a critical issue that requires urgent assistance outside of Customer 
Support hours, contact IronPort using one of the following methods:

U.S. Toll-free: 1 (877) 641-4766

International: 

http://cisco.com/web/ironport/contacts.html

Support Page: 

http://cisco.com/web/ironport/index.html

If you purchased support through a reseller or another supplier, please contact that 
supplier directly with your product support issues.